Artificial Intelligence (AI) Usage Policy

Our commitment

At Monouso, we embrace technological innovation as a means of improving our customers’ experience, optimising our processes and providing clear, useful and high-quality information.

To this end, we use Artificial Intelligence (AI)-based solutions to support our team in certain services and content. These technologies are always used under human supervision and with the aim of improving efficiency, service quality and the shopping experience.

We are committed to using these tools responsibly and transparently, while complying with the applicable regulations on data protection, consumer protection and the use of Artificial Intelligence systems.

Use of Artificial Intelligence in visual content

On certain occasions, we use Artificial Intelligence tools to create, edit, enhance or supplement some of the visual content published on our online shop.

Their use may include, among other activities:

• Full or partial generation of images.
• Editing of real photographs.
• Creation or modification of backgrounds and settings.
• Addition or removal of visual elements.
• Enhancement of resolution, lighting, colour or composition.
• Other Artificial Intelligence-based digital processing techniques.

These images are intended solely for illustrative purposes and aim to show possible examples of how our products may be used in different contexts.

Any food, drinks, utensils, decorations, furniture, settings and other elements that may appear in these images are included for illustrative purposes only and do not form part of the product being sold, unless expressly stated otherwise.

The product offered for sale will always be the one described in the title, description, technical specifications and other information included on the corresponding product page.

Content review

All visual content published on our websites is reviewed by our team before publication, regardless of the tools used in its creation.

Our aim is to ensure that the images accurately represent the product being sold and do not mislead customers about its characteristics, dimensions, materials, functions or intended use.

Use of Artificial Intelligence in customer service

In order to provide a faster and more efficient service, Monouso may use Artificial Intelligence tools to assist in handling enquiries submitted by our customers.

These tools may be used across various communication channels, including:

• Website chat.
• Email.
• Contact forms.
• Messaging services.
• Social media.
• Other customer service channels.

Depending on the channel and the type of enquiry, the response may be:

• Generated automatically by an Artificial Intelligence-based assistant.
• Prepared with the assistance of Artificial Intelligence tools and subsequently reviewed by a person.
• Handled directly by a member of our team.

When a user interacts directly with an automated Artificial Intelligence-based assistant, they will be informed by means of an appropriate notice within the relevant communication channel, where applicable.

Purpose of using AI

The Artificial Intelligence tools used by Monouso are intended to:

• Improve customer service.
• Reduce response times.
• Make it easier to find information.
• Improve the visual presentation of products.
• Optimise internal processes.
• Assist with the creation and organisation of content.
• Increase the quality of the service provided.

Under no circumstances do we intend to replace the professional judgement of our team where human involvement is required.

Human supervision

Although certain tasks may be supported by Artificial Intelligence systems, we maintain human supervision over our processes.

Automated responses may contain errors or may not correctly interpret certain enquiries. For this reason, where necessary, our customers may request the assistance of a member of our customer service team.

Data protection

Artificial Intelligence tools are used in compliance with the applicable personal data protection regulations.

Where these tools involve the processing of personal data, such processing will be carried out in accordance with our Privacy Policy and using providers that offer the safeguards required by the applicable legislation.

Transparency

At Monouso, we believe that innovation should go hand in hand with transparency.

Therefore, when we use Artificial Intelligence systems whose interaction with users must be identified under the applicable regulations, or where doing so is appropriate to ensure clear communication, we will provide suitable notice within the relevant service or communication channel.

This policy may also be updated periodically to reflect technological developments, recommendations from the competent authorities and changes to the applicable regulations.

Contact

Should you have any questions about the use of Artificial Intelligence in our services, content or customer service channels, you may contact us through our usual customer service channels.

We will be happy to assist you and provide any additional information you may require.